Launching your CRM/ERP system with the right amount of training is essential to the acceptance and success of the system amongst employees. The most important thing with a successful launch is to gain the acceptance of the end users before the launch of the system so that everyone agrees that this new tool will help them with their jobs and will not "big brother" monitor them during their day to day activities.
Today, many CRM systems are deployed with management believing that their users will "play with it and figure it out". This turns into many users making their own use of the system and not understanding how to use many of the most important features of the system. This also leads to employees viewing the standard features of the CRM system as a monitoring tool and they create reasons why they cannot use the system. These repeated attempts by important sales staff can lead to overall rejection of the CRM system and will result in the tool being rendered useless to the organization. You must have complete user acceptance before rolling the system out to users in order to have a successful implementation. Thorough user training leads to total acceptance by all users.
OnSite or Web Based Training
We offer both onsite, in person training for groups of 2 to 10,000 people. We are experienced in organizing small gatherings to large conventions for the specific purpose of training users. For small groups, we frequently use web based remote control software such as WebEx for creating web seminars that groups of users can watch using a computer and a projector from their office location. To have a more personal training session, our training staff can travel to your office location and perform the training session in person.
Exclusive Austin Texas SugarCRM Training Center
If your company is located in Texas and you are looking for SugarCRM training, there is no better place than our Austin Texas training center. Located downtown in the middle of Austin Texas, our training center is located at the Hilton at the Kurceric Convention Center. We are able to accommodate groups between the sizes of 20 to 10,000 users at this location at one time. We have special arrangements with the Hilton and several other hotels within a 3 block radius of the training center location. Contact us today for completed information and a quote on your training needs.
User Training for 2 to 10,000 people
We have training facilities across the United States that can handle groups of almost any size. When training large groups, we break them into teams of 20 - 25 members and then perform individual training for each of these groups. Depending on the size of your training needs, we can arrange larger space for your group training, or we can arrange for our training staff to be present at your office location, using your meeting facilities. We are equipped with the staff and resources to train your group, no matter what size it is.
Management Training for 2 to 200 people
Managers need a complete different training approach and program. This training should also be completed well in advance of user training. This allows managers to take many of the things that they learn from their training and apply them in advance to the standard operation of their departments so that the transition to the new system is as smooth as possible. We prefer to train management staff in groups no larger than 10 people. We also like to train each department individually as each department needs to be introduced to different features and some will never touch ones from other departments. Training on the wrong components can cause massive confusion and reduces the efficiency that the system is designed to provide.
Customized System Training
Many of the training centers that are available today cover only out of the box software. With CRM/ERP, the majority of the systems are not out of the box solutions, but have had significant customization and custom workflows applied. This makes training extremely difficult as each of the training segments much be customized around the individual company's needs. This makes the process timely and costly to say the least.
Austin Software Architects offers training on your customized system, no matter how customized it is. Our customized training includes a period of time for our engineers to review your system and understand how all of the logic and workflow are operating. Next they will create or enhance any system documentation so that training can be based from a documented system. Finally our engineers will work with our training staff to develop a custom training program that incorporates your customized workflow and logic into our proven base training materials. This provides you with accurate training that will truly help your staff instead of confusing them with industry standard CRM training that is not tailored to your needs.
